At LaibeeAds, customer satisfaction is our top priority. We are committed to providing high-quality digital products and ensuring a smooth purchasing experience. However, due to the nature of digital goods, our refund and returns policy is outlined below to address any potential concerns.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Technical Issues:
If the digital product purchased is corrupted, incomplete, or otherwise unusable, and the issue cannot be resolved after troubleshooting. - Incorrect Purchase:
If you accidentally purchase the wrong product and notify us within 7 days of the purchase, provided the product has not been downloaded or accessed. - Non-Delivery:
If you do not receive the product due to an error on our end, such as issues with the delivery link.
Non-Refundable Situations
Refunds will not be issued under the following conditions:
- If the product has already been downloaded, accessed, or used.
- If you change your mind after completing the purchase.
- If the issue is related to your inability to use the product due to lack of required software, hardware, or technical knowledge.
Refund Process
- Contact Us:
Reach out to our customer support team with your order details and a description of the issue. - Evaluation:
Our team will assess your request and may ask for additional information or screenshots to better understand the problem. - Resolution:
- If the refund is approved, the amount will be credited back to your original payment method within 7-10 business days.
- In case of technical issues, we will first attempt to resolve the problem before processing a refund.
Exchanges
We do not offer exchanges for digital products. However, if you wish to upgrade or switch to a different product, contact our support team, and we will assist you in finding a solution.